10 tips to analyse feedback from your primary constituents

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Resilient Roots: conquering the feedback loop - Part 3 of 5: “Analysis”

By Isabelle Büchner and Belén Giaquinta (CIVICUS)

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In the first blog post of this series we shared 10 steps to design your accountability feedback mechanism. In the second blog post, you learned more about how to collect feedback in an accountable way and make these efforts fit for purpose. Now, you should have a lot of qualitative and quantitative data about the needs, opinions, complaints and wishes of your primary constituents. If you don’t, you should go back to our second post and check whether your collection method was fit for purpose.

If collecting feedback from your constituents went well, you will now have information that can give you practical guidance on how to strengthen your work and build stronger relationships with those who matter the most to your organisation - the people whose lives are affected by your work.

In this post, we will share common challenges you may encounter when analysing the feedback you collect, some tips for making this process more valuable and thorough, and help you check your assumptions about what your primary constituents want from you.

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