Toolkits & Guides: Impact & Accountability

Conquering the Feedback Loop

This five-part series breaks down the feedback loop cycle to provide  practical solutions for creating comprehensive feedback mechanisms that can help foster a more accountable, constituent-driven organisational culture. To do so, we have used examples and learnings from Resilient Roots pilot projects to outline ten top tips for mastering each of the five stages of the feedback loop.

PART 1 - DESIGN YOUR FEEDBACK MECHANISM:
Setting your objectives and creating a plan of action for creating your feedback mechanism
PART 4 - DIALOGUE WITH YOUR CONSTITUENTS:
Going back to the people who gave you feedback to discuss their questions and your findings and responses together
PART 2 - COLLECT FEEDBACK FROM YOUR CONSTITUENTS:
Addressing common challenges when collecting feedback to make this process more meaningful
PART 5 - “COURSE CORRECTING” YOUR FEEDBACK MECHANISM:
Using what you learn from the feedback process to inform changes in your organisational structures, strategies and feedback mechanisms
PART 3 - ANALYSE YOUR FEEDBACK:
Tips for thoroughly analysing the feedback you have collected and checking your assumptions about what your constituents want from you